Terms and Conditions
1. Scope
These terms and conditions apply to all bookings of pitches and facilities made through the Campivio platform. By completing a booking, you accept these terms.
2. Platform Operator
The Campivio platform is operated by dectria GmbH, Sulb 48, 8543 St. Martin im Sulmtal, Austria. dectria GmbH provides the technical infrastructure for campsite operators. The respective campsite operator is the contractual partner for the accommodation service.
3. Booking and Contract
By selecting a pitch, entering your guest details, and completing the payment process, an accommodation contract is established between you and the respective campsite operator. You will receive a booking confirmation via email.
4. Prices
All displayed prices include statutory VAT. Additional charges such as the tourist tax are shown separately. Prices are set by the respective campsite operator.
5. Payment
Payment is made online via the payment provider Stripe at the time of booking. Common payment methods (credit card, debit card) are accepted. For bookings with a voucher, online payment is waived in whole or in part.
6. Cancellation
The cancellation terms are set by the respective campsite operator and are shown before you complete the booking. You can cancel using the link in your booking confirmation, or contact the campsite operator directly. There is no statutory right of withdrawal — see Cancellation and withdrawal.
7. Check-in and Registration
After a successful booking, you will receive a link to the digital registration form. Under §5 of the Austrian Registration Act (MeldeG), all guests are required to complete a registration form. Please fill it out before your arrival. Access to the pitch (e.g., barrier opening) may be linked to the completed registration form.
8. House Rules
Guests must observe the house rules of the respective campsite. In the event of a serious breach, or a breach continued after a warning, the operator may end the stay early. The charge for the nights already used remains payable in that case.
9. Liability
As the platform operator, dectria GmbH is not liable for the accommodation service itself. Liability for the pitch, the facilities and safety on site rests with the respective campsite operator. dectria GmbH is liable only for damage caused intentionally or through gross negligence in connection with the platform. For personal injury, dectria GmbH is liable for slight negligence as well (§6(1)(9) KSchG).
10. Data Protection
Information about the processing of your personal data can be found in our privacy policy.
11. Applicable Law and Jurisdiction
Austrian law applies. For businesses, the place of jurisdiction is Graz, Austria. For consumers, the statutory place of jurisdiction under §14 KSchG applies; the mandatory provisions of the Consumer Protection Act remain unaffected.
12. Consumer dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.
13. Changes to Terms
We reserve the right to amend these terms as needed. Changes will be published on this page. For bookings already completed, the terms valid at the time of booking apply.
Last updated: September 2026